The service disruption has been fully resolved, and all systems are now operating normally. We appreciate your patience throughout this incident and apologize for any inconvenience caused.
If you continue to experience any issues, please don’t hesitate to reach out to our support team: bb-support@doordash.com.
Posted Apr 16, 2025 - 11:28 EDT
Investigating
We are currently experiencing a service disruption impacting Terminal and Owner Panel access, branded ordering site access, order processing, and API functionality. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for the inconvenience this may have caused. Please stay tuned for further updates as we work towards a resolution.
Posted Apr 16, 2025 - 10:39 EDT
This incident affected: Menus and Guest Checkouts, Branded Ordering Sites, Terminal, Owner Panel, Essential Third Party Services (Stripe API, Toast API, DoorDash Drive API, Twilio SMS Long Code, North America, Square API, Revel API), and Hardware (Printer Control Box, Stripe Card Reader).